Troubleshooting
Why a TaxPack summary is empty
An empty summary can result from a date or status filter, no tax lines, or a period with no matching events.
Inspect the source record
Check the store timezone, inclusive dates, current order statuses, and one known source order before changing anything.
Build a focused report
Run a one-day TaxPack selection for that known event and inspect the source count, review items, and order/refund CSV.
Read the result
A period_info row records an empty unflagged selection; a flagged event without lines may still appear outside summary groups.
A concrete example
An order with tax total zero can be in the event export while no GST or HST group appears in the summary.
Avoid this mistaken conclusion
Do not treat an empty summary as proof that the store made no sales or had no tax-reporting questions.
Official references
These focused notes were drafted with AI assistance and checked against TaxPack behavior and the linked documentation.
These guides explain reporting workflows. TaxPack does not provide tax advice, calculate tax payable, or file returns.