Getting started
Why an order with no tax line is absent from totals
Some WooCommerce orders have no recorded tax lines, so a tax summary can be empty even though orders exist.
Inspect the source record
Open the source order and inspect whether tax was stored as tax line items or only as an order-level amount. Note any zero-rated or exempt configuration.
Build a focused report
Generate an order/refund CSV for the period and review TaxPack's flagged events, especially a recorded amount without matching tax lines.
Read the result
A tax-free order may have no summary group. An order with tax recorded but no tax line should remain visible as a review event instead of vanishing.
A concrete example
If an order total includes shipping but tax is zero, the absence of a tax-line row is not by itself evidence of a reporting bug.
Avoid this mistaken conclusion
Do not manufacture a tax allocation from the order total or a current rate. TaxPack deliberately leaves missing detail for review.
Official references
These focused notes were drafted with AI assistance and checked against TaxPack behavior and the linked documentation.
These guides explain reporting workflows. TaxPack does not provide tax advice, calculate tax payable, or file returns.